Is this a new issue or has it occurred since after installing PDFpen Pro? Any changes you are aware of before this happened (e.g. If above steps helped but reoccurred after few days, please provide the following information: Then try reinstalling PDFpen Pro 13 from our website Afterwards, empty the trash and restart your Mac. The best rule to follow is to simply look for anything beginning with .ĥ. Kindly note that if you may see something different to depending on whether you use this or the Pro version, or whether it was bought from our website or the Mac App Store. ~/Library/Preferences/* (all files with this prefix)Ĥ. Also, move the following folders to the trash: Then quit PDFpen and move it from the Applications folder to the trash. The easiest way to get to ~/Library is by going to the Finder, selecting Go in the menu bar, hold down the option key, and then click the Library menu item that should've appeared.ģ. ~/Library/Containers//Data/Library/Application Support/PDFpen/Library To back them up, simply save the PDFpen folder at the end of this path: If you have any items saved in your library that you may want to save, like signatures, you may want to back them up if you don't have the Mac App Store version (the Mac App Store version does this automatically through iCloud).
#Pdfpenpro keeps freezing on a mac install#
If that fails, we can do a more thorough job by trying a clean install of the app.Ģ. This will ensure that PDFpen doesn't attempt to reopen any windows.
Check whether PDFpen launches if you hold down the Shift key while it is opening. In order for the Nitro Support team to narrow down this behavior, please refer to these steps:ġ. Thank you for reaching out to us through our Community Forums!
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